CRM & Marketing Automation Agency
Make every connection count
Great customer and client relationships don't happen by chance. They take the right data, timely communications and considered content.
From email marketing and newsletters to CRM integration, lead scoring and automated customer journeys, we draw on our expertise in strategy, technology, content and creativity to get more from every connection.
Whether you're starting from scratch or looking to get more from your existing platforms, we'll help you make your marketing more joined-up, personal and productive.
Making your data work harder
Turn your CRM into more than a database. We connect your website, CRM, email platforms and analytics tools to give you a clearer picture of your customers and help you communicate more effectively.
Our CRM services include:
CRM strategy, consultancy and audits
CRM integration and implementation
Website, form and data integrations
Customer data management and segmentation
CRM workflows and process automation
Lead capture, tracking and qualification
Email and newsletter templates
CRM reporting and performance dashboards
Email marketing & customer communications
You've got mail
The best emails don't just land in inboxes. They get opened, read and acted on.
We plan, write, design, build and manage email marketing campaigns that give people a reason to engage.
From beautifully branded newsletters and targeted promotional campaigns to internal communications and customer updates, we combine compelling content with clever segmentation and measurable results.
The right message at the right time
Whether you're keeping customers in the loop, sharing something worth shouting about or encouraging your next conversion, we'll help you communicate with purpose.
Our email marketing services include:
Email marketing strategy and campaign planning
Newsletter design, content and management
Email template design and development
Customer and employee communications
Audience segmentation and personalisation
Email campaign build, testing and distribution
A/B testing, reporting and optimisation
Marketing automation & customer journeys
Good timing is everything
A little automation can go a long way, especially when it's built around what your customers actually need.
We create automated marketing journeys that keep conversations going, nurture relationships and help businesses make more of every opportunity.
From welcome emails and onboarding programmes to lead nurturing, re-engagement and retention campaigns, we make sure your marketing keeps working, even when you're busy doing something else.
Smarter, not louder
Marketing automation isn't about sending more messages. It's about making the ones you send more relevant.
Our marketing automation services include:
Customer journey mapping and automation strategy
Automated email workflows and nurture campaigns
Welcome, onboarding and re-engagement journeys
Behavioural triggers and personalised communications
Lead nurturing, scoring and qualification
Sales and marketing handover workflows
Customer retention and lifecycle marketing
Journey reporting and continuous optimisation
Lead scoring, analytics & optimisation
From interested to invested
Not every lead is ready to become a customer. Knowing who's interested, what catches their attention and when to follow up can make all the difference.
We bring together CRM data, website activity and marketing engagement to help you spot promising leads, prioritise opportunities and understand what's working. With clear reporting and practical recommendations, we'll help you turn those insights into action and more meaningful results.
CRM & email marketing platforms
Tech with a human touch
We're platform-flexible, working with the tools your business already uses to connect data, communications and customer experiences.
Our experience includes:
Microsoft Dynamics 365: CRM integration, lead management, scoring, customer data and marketing workflows
Mailchimp: Email marketing, newsletters, audience segmentation and automated campaigns
Dotdigital: Customer engagement, email marketing, personalisation and automated customer journeys
We’re not just a CRM agency...
We work best when you choose a few, combining our strategy, copy, design and technology expertise to deliver great results.
Let's chat & connect
Looking to get more from your CRM, improve your email marketing or turn customer data into better results?
We're all ears. And we've got a few ideas.